The William Glasser Institute also works extensively with organizations, corporations, the government and non-profit groups
to replace External Control Psychology with choice theory as the psychology that drives the system. In practice, this means
moving along a continuum toward lead-management.
Lead managers continually work on the system to create a non-coercive environment which encourages employees to self-
evaluate and achieve quality work. The only way any organization is able to achieve this goal of quality rests with the lead
manager’s ability to persuade employees to continually upgrade their system of communicating that builds trust and helps
employees establish the relationships that lead to quality.
The following grid is one example of how people in any system can self-evaluate where they are on the continuum by using
their knowledge of choice theory and reality therapy. There are a myriad of characteristics that describe management styles so
all staff are encouraged to discuss their perception of various characteristics and their impact on the system.
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